Privacy policy

Privacy Policy

Last updated: [February 15, 2026]

At Hadiya Haramain, we respect your privacy and handle your information with care. This Privacy Policy explains what we collect, why we collect it, and the choices you have when you visit or place an order on our website.

1) Information We Collect

A) Information You Provide to Us

When you place an order, fill out a form, or contact us, we may collect:

  • Name

  • Email address

  • Phone/WhatsApp number (if provided)

  • Billing details (as needed for invoices and order processing)

  • Order notes entered at checkout (for example, gift messages, name requests, or special instructions)

B) Payment Information

Payments are processed through secure third-party payment gateways.

  • We do not store your full card details.

  • We may receive limited payment-related information (such as payment status, partial tokens, or transaction references) to confirm and process your order.

C) Website Usage Information

To maintain and improve our website, we may collect:

  • IP address

  • Browser and device type

  • Pages viewed and basic browsing activity

  • Approximate location (based on IP, not precise GPS)

2) How We Use Your Information

We use your information to:

  • Process and manage orders (including physical gift items and related services)

  • Contact you regarding your order (confirmations, updates, issue resolution)

  • Follow checkout instructions (such as gift notes or special requests)

  • Improve website performance and customer experience

  • Send marketing emails only if you opt in (you can unsubscribe anytime)

  • Prevent fraud and maintain security

3) Sharing of Information

We do not sell or rent your personal information.

We only share information when necessary to operate our store and fulfill orders, such as with:

  • Payment processors (to complete transactions)

  • Shipping or logistics partners (only required delivery details)

  • Website service providers (analytics, hosting, security, performance tools)

We share the minimum information required and expect our partners to handle it responsibly.

4) Data Security

We use reasonable, industry-standard safeguards to protect your information. While no system is 100% secure, we take practical steps to reduce risk, limit access, and maintain secure systems.

5) Cookies & Tracking

We use cookies and similar technologies to:

  • Keep the cart and checkout functioning properly

  • Remember basic site preferences

  • Analyze website traffic and performance

  • Improve marketing performance (if enabled)

You may disable cookies in your browser settings. Please note that disabling cookies may affect certain site features.

6) Third-Party Services & Links

Our website may use third-party services such as payment gateways, analytics tools, and security services. These providers have their own privacy policies and may process data according to their policies.

We encourage you to review their policies for additional details.

7) Your Rights & Choices

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information (where legally permitted)

  • Opt out of marketing emails at any time

To make a request, please contact us at:
hadiyaharamainsales@gmail.com

For privacy protection, we may request basic identity verification before making changes.

8) Data Retention

We retain order and customer service records for as long as necessary to:

  • Provide customer support

  • Maintain accounting and business records

  • Comply with legal obligations

When information is no longer required, we take reasonable steps to delete or anonymize it.

9) Children’s Privacy

Our store is not intended for children, and we do not knowingly collect personal information from children.

10) Updates to This Policy

We may update this Privacy Policy as our business evolves. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website indicates acceptance of any changes.