Refund policy

Refund & Return Policy – Hadiyaharamain

At Hadiyaharamain, we keep our policies simple and practical.

Because our store includes:

Service-based gifting in Makkah and Madinah
Physical products
Digital downloads

Refund and return eligibility depends on what you ordered and whether it has already been arranged, delivered, or accessed.

If anything feels unclear, please contact us first — we will guide you based on your order type and status.

1) Service-Based Orders (Haramain Arrangements)

These include services such as:

Water distribution
Meal gifting
Prayer chairs
Prayer mats
Umbrellas
Qur’an gifting or placement
Mobility support
Other locally arranged services

When Service Orders May Be Refunded

A refund may be approved if:

You request cancellation before the service arrangement has started, and
We confirm that no purchasing, booking, dispatch, or coordination has been initiated.

When Service Orders Are Not Refundable

Service orders are generally non-refundable if:

The service has already been scheduled, arranged, dispatched, delivered, or completed
Costs have already been committed with local partners or suppliers
The refund request is made after fulfillment has started (even if completion happens later)

If Something Goes Wrong

If a service order is not fulfilled due to a verified issue on our side (for example, the arrangement did not happen as booked), we will review the case and may offer one of the following:

Re-arrangement / replacement fulfillment
Store credit
Partial refund (only where costs were not committed)

Each case depends on local availability and timing. We aim to be fair and transparent in every review.

2) Physical Products (Items)

Physical items may be shipped to your address or arranged locally, depending on the product page and checkout selection.

Return Eligibility (If Applicable)

You may request a return if:

The item is unused, unopened, and in original condition
You contact us within 7 days of confirmed delivery

Return approval depends on the product category.

For hygiene-sensitive items (for example, miswak) or products that cannot be resold for safety reasons, returns may be declined unless the item is damaged or incorrect.

Damaged or Incorrect Items

If you receive an item that is:

Damaged, or
Incorrect (wrong item/variant)

Please contact us within 48 hours of delivery and include:

Order number
Clear photos of the item and packaging
A short description of the issue

We will arrange an appropriate solution such as replacement, store credit, or refund — depending on availability and circumstances.

Return Shipping

If a return is approved:

Return shipping costs may be the customer’s responsibility unless the mistake was ours (wrong item or damaged on arrival).
Return instructions will be provided after your request is reviewed.

3) Digital Products (Downloads)

Refund Window

Digital products have a 7-day refund window from the purchase date.

Eligible for Refund

A digital refund may be approved if:

The file has not been downloaded or accessed, and
The request is made within 7 days of purchase.

Not Eligible

Refunds are not provided if the file has already been downloaded or accessed.

File Issues

If your file is corrupted or not opening properly, we will provide a replacement file or alternate format where possible.

4) How to Request a Refund or Return

Please email us at:

📧 hadiyaharamainsales@gmail.com

Include:

Order number
Product or service name
Reason for request
Photos (for damaged/incorrect physical items)

We typically respond within 1–2 business days.

5) Refund Processing

If approved:

Refunds are issued to the original payment method
Processing time depends on your bank or payment provider and may take several business days
You will be notified once the refund has been initiated

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