At Hadiyaharamain, “shipping” can mean different things depending on what you order.

We offer:

Local Haramain Arrangements (delivered/handed in Makkah or Madinah)
Physical Shipments (only when clearly offered on the product page)
Digital Products (no shipping required)

This page explains each option clearly so you know exactly what to expect.

1) Order Processing Time

Most orders are reviewed and moved into processing within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next working day.

During peak seasons (such as Ramadan, Eid, or Qurbani days), processing volume is higher than usual. While we maintain communication, scheduling timelines may shift depending on demand.

2) Local Delivery in Makkah & Madinah (Service-Based Orders)

Many of our listings are arranged locally in Makkah or Madinah.

Examples include:

Water distribution
Meal distribution
Qur’an gifting
Prayer essentials
Umbrellas
Mobility support services

For these orders:

Your order is not shipped to your home address.

We coordinate local sourcing, handing, delivery, or distribution based on the option selected.

Timing may vary due to crowd conditions, supplier availability, and local scheduling — especially during peak Umrah seasons and Ramadan.

If a product page includes city or timing options, please select carefully.
If your preference is not listed, you may include details in Order Notes, and we will follow them where feasible.

3) Physical Shipping to Your Address (Only If Offered)

Some products may be available for shipping to your personal address. This applies only when the product page clearly states shipping is available, and you select that option at checkout.

If shipping is offered:

Delivery timelines depend on the courier and your location
Shipping charges (if applicable) are displayed at checkout
You are responsible for entering correct shipping details

If a listing does not offer shipping, we cannot convert the order into a shipped order after checkout.

4) Digital Products (Downloads)

Digital products do not require shipping.

After purchase, you will receive access instructions or download details depending on the product type and platform setup.

5) Order Confirmation & Updates

After checkout, you will receive an order confirmation email.

For local Haramain arrangements, updates may be shared via:

Email
WhatsApp (if a number was provided at checkout)

Communication style may vary depending on the service type and season, but we aim to keep it clear and practical.

6) Delays & Exceptions

While we aim to arrange orders smoothly, delays may occur due to:

High seasonal demand (especially Ramadan and peak Umrah periods)
Supplier stock changes
Crowd conditions and access limitations
Weather disruptions or unexpected restrictions

If a delay significantly affects your order, we will notify you as soon as possible.

7) Questions or Assistance

If you need help selecting the correct option or checking your order status, please contact us:

📧 hadiyaharamainsales@gmail.com

We are here to assist you.